Financial Information Users (FIUs) raise grievances on behalf of the citizen when she is faced with challenges in her consent journey. These grievances can arise at various steps such as failure to discover account, or link an account on AA, unable to fetch data or data fetch is incorrect etc.
We have broadly categorized grievances as below, based on the six workflows of the consent journey.
The Composition chart indicates the distribution of grievances based on these workflows. It provides a concise view of the health of the FIP.
Please note, Data fetch also includes complaints related to time out errors.