Sahamati Support Portal Session #5 - Release of Grievance Dashboards

28 Feb 2023

Sahamati Support team hosted 5th monthly meeting on Sahamati Support Portal for all Live Participants. The event saw the release of the Grievance Dashboards. In order to bring transparency to the efforts of the FIPs’ support teams, Sahamati Support team has put together four Dashboards that indicate the progress on the issue resolution. These dashboards focus on four important metrics – Capacity, First Response, Closure, and Composition of tickets being handled through Sahamati Support Portal.