Sahamati Support Portal Session #6 - Improved Participation in Grievance Redressal
Sahamati Support team hosted 6th monthly meeting on Sahamati Support Portal for all Live Participants. The event highlighted the improvement in engagement from Support teams of FIPs in resolving the issues. Root Cause Analysis of the tickets that were closed during the month drew audience interest as the team discussed success stories of issues resolved by FIPs and FIUs. New FIUs were inducted to the process of grievance redressal mechanism at Sahamati.
Access Grievance Redressal Dashboard to learn more about the grievance handling capacity and response time on the tickets raised on Sahamati Support Portal