AA Support Application

AA Support Application (Sahamati SahAAyak) is an exclusive platform for Live network participants (AA/FIP/FIUs), designed to foster collaboration among support teams across the network.

It facilitates open dialogue between support teams across the Account Aggregator framework to engage in discussion on technical failures, data quality issues, and other operational issues ensuring best services to customers

Facilitating Support Teams of AA network

To ensure smooth operations, quick resolution of issues, and continuous improvements, focused on Customer Satisfaction and Trust in AA

Issue Resolution Services

* Efficient Ticket Handling System
* Email alerts and in-app notifications for all users
* Comprehensive Dashboard
* Regular Reporting

Value-added Services

* Networkwide access to all Live entities
* FIP Downtime Advisory
* FIP Integration Status Mapping
* Report Deviation

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