FIPs Grievance Handling Speed – First Response

Financial Information Providers (FIPs) grievance handling speed is identified by the time they take to respond to the grievances notified to their Support teams. Sahamati support team has tracked the first response received on all the grievances raised on the portal.

First Response Chart gives a concise view of the same:

• P50 (in days): indicates that 50% of all grievances took longer than this time for the first response by the FIP
• P90 (in days): indicates that 90% all grievances took longer than this time for the first response by the FIP