Sahamati through its Support Application provides a grievance redressal platform for all AA Live-Participants, to foster the spirit of collaboration in the AA ecosystem.
Sahamati’s efforts are further boosted by the AA Program Officers and Support teams, especially at Financial Information Providers (FIPs).
In order to bring transparency to the efforts of the FIPs’ support teams, Sahamati has put together four Dashboards that indicate the progress on the issue resolution.
Capacity
measures the FIPs’ Grievance Handling Capacity in terms of percentage of grievances closed vs. total grievances raised
First Response
measures the FIPs’ Grievance Handling Speed by showing the time taken for First Response
Closure
indicates the FIPs’ Grievance Resolution Speed based on the time taken to close the grievances
Click on the links to learn more about the grievance redressal handling capacity, resolution speed and the composition at various FIPs.
All charts are generated based on the grievances (lifetime till date – LTD) reported on the Sahamati Support Portal.
In case you have any questions regarding the charts, please contact us.
