Sahamati Support Portal Session #4 - Dashboards and transparency of FIPs health
31 Jan 2023
Sahamati Support team hosted its monthly meeting on grievance redressal and support portal updates for all Live Participants. The event was focused on “Dashboards and transparency of FIPs health” and drew keen interest from more than 45 representatives of ecosystem.
Participants included FIPs such as SBI, Axis Bank, Canara Bank, AU Small Finance, ICICI Bank, UCO Bank, HDFC, KVB, Karnataka Bank, PNB, IndusInd, Max life insurance, and AAs/FIUs such as Financepeer, Fold Money, Cars24, NADL, CAMS, Cookiejar, among others.
Brief Overview of the meeting:
- Discussion on Transparency – Dashboards presented by Vamsi and Praveen (FinVu)
- Update on the Support Portal grievances received: Data Fetch issues during Jan’23 by Geetha and Support Team
- Discussion on FIP grievances dashboard (% of cases closed and first response duration) for Jan’23
- Next action points on SLAs and Transparency of FIPs’ support capacity and speed